Read on for answers to frequently asked questions. If you still need assistance reach out!
ORDERING FAQs
I received an order confirmation. Now what?
You’ll receive another email once your order is ready. Please wait until you receive a fulfillment email before heading over.
I don’t see what I want. Does that mean you don’t have it?
Not necessarily. Certain items (like live crabs) are not available for pre-order. And others are constantly coming and going, so they may not be updated here yet. For the most accurate current menu, give us a call!
If there’s something you’d like, but don’t see on our website, call us! We’d love to look into it for you! (I’m looking at you, Spanish octopus.)
What is the cutoff time for orders?
Orders placed for pickup ASAP will be ready in approximately 30 minutes (usually less). Orders placed after 5pm (12pm on Sunday) will be processed the following morning.
What if I missed the order cutoff?
Stop by the shop! We’re open Monday-Saturday 9-5:30 and Sunday 9-1 and walk-ins are always welcome!
My total is showing as $0. Help!
We are a cash only business, so your cart total will always show as $0. Payment will be collected upon pickup.
Can you tell me what my total will be?
Not quite yet! There are two reasons we won’t have you final total until your order is prepared:
Our seafood is sold by weight (with a few exceptions). We try to get as close as possible to to your requested weight, but your final charge will vary by a few dollars, over or under — the same way it works in the shop.
The prices of seafood change with the tide. That means the price per pound may be different tomorrow or next week. We don’t lock in prices because our costs fluctuate, too. (Typically, the price of whole fish, steamers, and lobsters are the ones that change most frequently. Higher demand for certain items around holidays also tends to cause price increases.)
Please plan accordingly. If you absolutely need to know your total before you arrive, call the shop before you head over. Have your order number ready. Otherwise, bring a few extra bucks to be safe! Or use our onsite ATM when you arrive.
What is the pickup procedure?
Come on in! We’ll retrieve your order and ring you up in the store. There is no separate “order pickup” line, so please allow customers ahead of you to be helped first.
We are limiting the number of customers inside the shop to 5 at a time. Please be respectful of this and wait on the sidewalk (not on the ramp!) if need be.
Around holidays, there may be a line! Our small team is always working hard to give you the best, fastest service. Please keep this in mind if you have to wait a few minutes before heading inside!
How do I make changes to my order?
Please call us! We will do our best to accommodate any changes you need to make.
I can’t make it to pick up my order. Can you hold it for me?
Please call us if you can’t make it on your requested pickup date. Due to the perishable nature of our items, we can’t hold orders for longer than one day (sometimes less). If we don’t hear from you by close on your selected pickup day, we’ll assume you’re not coming. Your order and deposit (if applicable) will be forfeited.
I forgot you’re cash only. Help!
No worries! We have an ATM available inside the shop, should you need.
We are a small shop handling a lot of perishables. These procedures are crucial in reducing waste. As always, we’re grateful for your support and can’t wait to see you soon!
Follow along!
